As a tenant, your relationship with your property manager is crucial to your renting experience. Whether you’re facing an issue or have questions, sometimes it’s hard to know when to contact your property manager. Here are a range of reasons you should reach out.
Maintenance and Repairs
One of the most common reasons to contact your property manager is for maintenance and repairs. According to Jaime Pratt, Head of PM at VPM, if you notice pipe leaks or any other issues requiring attention, you must report them promptly. Timely repairs help maintain the condition of the property and your living situation as a tenant.
Emergencies
“In the case of emergencies such as a burst pipe, gas leak, or electrical hazard, you should contact your property manager immediately,” Jaime says. “They can guide you on the necessary steps to ensure your safety and minimise damage to the property.”
Renewal or Termination of Lease
When your lease is approaching its end date, or you have questions about renewing or terminating it, your property manager is the person to contact. They can provide information about the process, timelines, and any necessary paperwork.
Rent Payments and Financial Matters
Don’t hesitate to contact your property manager if you have concerns or questions about rent payments, security deposits, or any financial matters. They can provide guidance and help address any issues that may arise, foreseeable or otherwise.
Changes in Contact Information
If your contact information changes during your tenancy, it’s crucial to inform your property manager promptly. This ensures they can reach you in emergencies or for important notifications.
Questions About Property Policies
As Head of PM, Jaime liaises with many tenants who need clarification on their property rules. They may be unclear about the property’s pet policy, parking rules, or other community guidelines, so they contact their property manager for clarification. “Understanding these policies not only helps you abide by the rules but also maintains a harmonious living environment for everyone.”
Safety and Security Concerns
If you have any concerns about the safety or security of your rental property, you should contact your property manager. They can address issues related to locks, lighting, or any other security measures that may need attention.
Requests for Property Improvements
Sometimes, you might have a suggestion for property improvements or an enhancement that could benefit all tenants. Make sure you share these ideas with your property manager. Jaime advises that property managers can explore the opportunity for your suggestions and potentially implement changes to enhance your living experience.
Your property manager is there to assist you, whether addressing maintenance issues, lease-related matters, or seeking clarification on property policies, so keeping the lines of communication open is essential. No question is a silly one. Be proactive and reach out when necessary, and you’ll experience an extended, enjoyable stay in your rental property.