Tips & Solutions

ARE YOU ON THE SAME PAGE AS YOUR TENANTS?

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Tenants come from all different walks of life. Is this their first time renting? Have they rented previously through an agency or private landlord??

Their expectation of what happens throughout a tenancy can differ immensely to yours. Setting a range of expectations from the beginning can make for a harmonious relationship.

The ‘unknown’ or spontaneously landing things on your tenant can often cause unnecessary friction.

An easy to read handbook that can be readily accessed can outline categories with specifics such as:

Who do tenants contact – office/person details

Moving in – utilities, insurance, info booklet, questions, appliance instructions

Payment Information – rent payments, arrears, dishonored payments, rent increases, tribunal charges

Entering the property – #inspections# and after hours –ongoing inspections, routine inspections, final inspection, opening premises

Conditions of tenancy – pets, water, car parking

Maintaining the property – no smoking, pot plants. ails/hooks, rubbish removal, gutters, gardens, repairs and emergency repairs

Giving notice – subletting, periodic leases, breaking your lease, lease end

Vacating – keys, forwarding address, final accounts, mail redirection, bond refunds