Tenants come from all different walks of life. Is this their first time renting? Have they rented previously through an agency or private landlord??
Their expectation of what happens throughout a tenancy can differ immensely to yours. Setting a range of expectations from the beginning can make for a harmonious relationship.
The ‘unknown’ or spontaneously landing things on your tenant can often cause unnecessary friction.
An easy to read handbook that can be readily accessed can outline categories with specifics such as:
Who do tenants contact – office/person details
Moving in – utilities, insurance, info booklet, questions, appliance instructions
Payment Information – rent payments, arrears, dishonored payments, rent increases, tribunal charges
Entering the property – #inspections# and after hours –ongoing inspections, routine inspections, final inspection, opening premises
Conditions of tenancy – pets, water, car parking
Maintaining the property – no smoking, pot plants. ails/hooks, rubbish removal, gutters, gardens, repairs and emergency repairs
Giving notice – subletting, periodic leases, breaking your lease, lease end
Vacating – keys, forwarding address, final accounts, mail redirection, bond refunds
